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In support of Namescape's Help Desk software we continue to build on our dedication to exceptional and knowledgeable customer service by expanding our technical staff to include Professional Services.
In addition, we added a Customer Portal that provides our customers the opportunity to discuss challenges and help desk software solutions by harnessing community input to contribute innovative ideas for using our products, coupled with outstanding technical support to answer the most difficult questions.
Our technical support team is committed to providing you with the expertise and support that you can trust.
Support Hours:
Monday - Friday (excluding holidays)
8:00 AM - 5:00 PM MST
Tel: (602) 667-8900, option 2
Toll Free: (888) 838-7060, option 2
Fax: (602) 840-2612
Email: support@namescape.com
Free technical support is also available to those evaluating rDirectory, so don't hesitate to give us a call if you have any questions.
Information you will need to have available when contacting us:
- Namescape product and version you are calling in reference to
- Platform you are utilizing
Maintenance and Service Packages are purchased when you license rDirectory or myPassword. If your maintenance has expired, please contact sales@namescape.com to renew your contract.
Visit the Customer Portal for easy access to the answers, to a support engineer, and go beyond self-service with typical calls and emails.
Contact Namescape for Help Desk Software and Active Directory tools including rDirectory, myPassword, mPowertools, joBot and more.
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