| Secure identity management and tight user authentication are extremely critical to preventing devastating security breaches. Providing secure access for remote employees to the company network, key company systems, global address lists, and e-mail or web from home or abroad has become a major component of the everyday IT strategy. But the cost in time and dollars to the IT staff can be just as devastating if your help desk is flooded with user password reset or account lockout requests.
According to the Gartner Group, 35% of all help desk calls are user password reset related. Consequently, up to 30-40% of the password reset calls to the Help Desk can be off-loaded using a self-service password reset solution.
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Business Challenge
Is your Help Desk so busy with user password resets that they have no bandwidth for critical IT concerns?
Would you like to enable your users to securely reset their own passwords, 24/7?
What is the cost to your organization in time and dollars for responding to user password resets and locked accounts?
Will your password security procedures prevent a major security breach?
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Solution/Benefits
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Numerous anti-hacking features include automatic timeouts and progressive Q & A
- Multilingual support for English, French, Spanish, and German
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Multiple access points including Windows logon, Outlook Web Access, website or portal
- Easy-to-deploy, simple-to-use, installs in minutes
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Increases the productivity of your IT department and provides an immediate ROI by significantly reducing Help Desk calls
- Supports vouching for password resets
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Client-side encryption for sensitive information is enabled by default and SSL is also supported
- Seamlessly integrates with Windows Outlook Web Access and, allows for service across multiple domains
Success Story
"myPassword, has cut our Help Desk calls by 50%, which increased overall productivity; both at the Help Desk and on the end-user side. Thank you Namescape!"
Dale, Director of Technology
Public School District
136 schools, 90,000 students
14,000 employees
8,500 teachers & paraprofessionals
Platform
Minimum server hardware requirements:
o 800 MHz Pentium® compatible CPU with at least 128 MB RAM (256 MB recommended)
o 25 MB Hard Drive space (myPassword)
o 50 MB Hard Drive space (rDirectory)
Minimum server software requirements*:
o Microsoft® Windows® Server™ 2003 SP1 and later
o Microsoft® Internet Information Server 5.5 or later
o Microsoft® Internet Explorer 6.0 or later
o Acrobat® Reader® 5.0 or later
o .Net 3.0 SP1 or later
o Exchange 2000, 2003, 2007 required for email
Minimum client software requirements:
o Windows 2000, 2003, 2008, XP, Vista, Windows 7
o Microsoft® Internet Explorer 5.5 or later
o Mozilla® Firefox® 1.0 or later
o Safari 3.01 or later
* See Quick Start Guide for additional requirements for password complexity policies on 32 and 64-bit systems
Download/Evaluate
Product Sheet
View Demo
Contact Namescape for employee directory and Active Directory solutions including rDirectory, myPassword, mPowertools, joBot and more.
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