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Company: An Independent
Boarding and Day School in the greater Boston area has
a faculty and staff of 200 and a student population that consists
of 800 resident and 300 day students ranging from grades 9 -12.
Challenge: Due to the mobile nature of the campus
population, with students moving in and
out of dorms, and faculty and staff turnover, hours and hours
spent across multiple departments trying to clean up and maintain
the information in the school’s data sources, proved to be simply
too time consuming and inefficient for this private boarding school.
Creating and printing student rosters became so complicated that
sometimes they weren’t published for more than a month after the
beginning of a term.
Solution: rDirectory’s secure and flexible data integrity
and provisioning features let the school’s IT staff to use roles,
group membership and self-service editing to distribute the maintenance
of its Active Directory data to students, faculty and staff. >More
about the impressive results from the Active Directory Tool, rDirectory
Products: rDirectory Enterprise Edition |
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Company: Cushman
& Wakefield is the world’s largest
privately held commercial real estate services firm and has 230
offices in 48 countries and over 15,000 employees worldwide.
Challenge: After implementing ITIL practices, C&W
needed to securely delegate permissions to 1st line staff
in order to de-centralize new user account creation and provisioning.
Solution: rDirectory’s Enterprise Edition solution
allowed C&W’s IT management to delegate tasks to local IT departments
without granting additional rights. Data integrity controls
ensure that data is entered accurately, and audit logs and email
notifications track who created accounts and when. >More
Products: rDirectory Enterprise Edition |
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Company: Gloucester County
Public Schools is a division of the Virginia public school
system that serves Gloucester County, Virginia. GCPS is comprised
of six elementary schools, two middle schools and one high school,
with a total student enrollment of approximately 5,925 for the 2008-2009
Challenge: Due to the high volume of new and terminating
student and faculty email accounts each term, keeping track of the
account status had become a time consuming manual process. In addition,
when standardization procedures for creating new accounts were not
followed, incorrect computer names resulted in invalid data in Active
Directory.
Solution: GCPS successfully used Namescape’s
mPowerTools to search the data in Active Directory and identify
dormant accounts based on login history reports. Identifying invalid
computer names enabled IT to clean up AD and correct account information >More
about how Active Directory Tools helped GCPS
Products: mPowerTools
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Company: Founded in 1891, Albuquerque
Public Schools is the largest of 89 public
school districts in New Mexico. The district is divided into
12 clusters that are comprised of 136 schools, 90,000 students,
14,000 employees, 6,500 teachers and 2,000 paraprofessionals.
Challenge: The IT department found it was spending
critical resources to compile accurate and timely employee contact
and Human Resources (HR) information.
Solution: rDirectory provided the right Active
Directory tools to facilitate new account creation, bringing immediate
relief to the Help Desk staff and improving HR’s on-boarding processes
for newly hired employees. >More
Products: rDirectory Enterprise Edition, Home Folder
Provisioning, Exchange Provisioning, and myPassword
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Company: This Global
Manufacturing Company with its network of sales
units, manufacturing facilities, technological resources and customized
services depends on the accuracy of the data in Active Directory
so employees around the world can work together as one, unified
company.
Challenge: Ensuring the integrity of Active Directory
data had become virtually impossible, with administrators in various
countries entering information in different languages, using special
characters and unique abbreviations, or simply not completing required
profile information.
Solution: rDirectory Enterprise Edition’s had Active
Directory tools needed to bring control to the company data by
enforcing the uniformity and accuracy of new user account information. New
account creation and editing privileges are delegated to Human
Resources and IT, leveraging existing security groups to determine
who sees what information. Users are granted self-service
editing rights so personal information such as addresses and phone
numbers are up to date. >More
Products: rDirectory Enterprise Edition,
Home Folder Provisioning, Exchange Provisioning, and myPassword
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Company: Southern
University USA is internationally
recognized for its undergraduate and graduate academics and has
8 campuses, more than 28,000 students, and over 6,000 faculty and
staff members.
Challenge: IT help desk staff was overloaded with
calls from library staff requesting temporary guest accounts. The
volume of calls was decreasing productivity and frustrating users
who were encountering wait times of up to 15 minutes for a new account.
Solution: The rDirectory solution ultimately reduced
help desk costs by over $15,000 per year. First, IT created a
template for guest user accounts that specified exactly which user
attributes were available, ensuring new accounts were initialized
consistently and accurately and expired automatically. Second,
they were able to leverage existing permissions in Active Directory
to allow library staff to create temporary guest accounts without
granting them administrative rights. >More
about Active Directory Tools, Active Directory Delegation and self
service password reset
Products: rDirectory Enterprise Edition,
and myPassword
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Company: The Christian
Academy of Louisville was founded in 1976 and today,
serves almost 3,000 students from preschool - 12th grade on four
campuses in Louisville and Southern Indiana.
Challenge: Increase teacher/student productivity
by reducing the downtime and disruptions caused when students could
not log on to the network due to a forgotten or mistyped password.
Solution: myPassword allows the educators to
vouch for a student and reset a password right away, without requiring
any additional technical knowledge or user rights, so a student
can get right back to work. myPassword dramatically reduced help
desk calls and student downtime, delivering an immediate and measurable
ROI directly to the Academy, students, and parents. >More
about myPassword, self service password reset software
Products: myPassword
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Contact Namescape for the best
self service software and active directory tools including rDirectory,
myPassword, mPowerTools,
joBot and more.
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