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FAQ


Login prompt link does not appear in the login box

Login prompt link does not appear in the login box.

Symptom:
The GINA/Credential Provider has been deployed according to the documentation using Group Policy, but the login prompt link does not appear in the login box.

Solution:
There can be several reasons for this problem.
  1. First, check the URL for your rDirectory/myPassword website that you entered into the ADM template settings. You should be able to press Start | Run, then paste your URL into the dialog box.
  2. If it does not launch the website, then the URL is likely malformed. When you can launch the website using this test, copy the successful URL into the ADM template settings on the Group Policy and force an update.
Sometimes Group Policy does not deploy to all workstations, so you should review the Applications or Policy event log on the workstation to investigate why it did not deploy. Below are some possible explanations:
  1. Sometimes, the location for the software package cannot be accessed.
  2. If deploying to an XP Professional machine, there is a default "Fast Boot" switch that allows a user to authenticate before Group Policy has completed processing. Typically, a second reboot will resolve this problem.
  3. The policy is not linked to a container. You must link a policy to a container in order for it to process against the objects in the container.
  4. The policy is being overridden by another policy.
Want to learn more? This Technet article is an excellent resource that addresses troubleshooting Group Policy Deployment issues: http://support.microsoft.com/kb/283312/en-us

You can also read about Group Policy issues at http://technet.microsoft.com/en-us/windowsserver/bb310732

And, if all else fails, resort to the good old-fashioned fallback – "Contact Support."


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