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FAQs



FAQs for rDirectory
  1. Enabling .NET 4.0 extensions in IIS7
  2. Error Message: Login Denied for this user on this server
  3. Login prompt link does not appear in the login box.
  4. How can I determine which users have set up their Password Reset Profile in myPassword?
  5. How do I configure the Certify and Validate forms in rDirectory v.3.1?
  6. How do I clear out the user Password Reset Profile with joBot?
  7. When I install the SQL server 2008 Express, it returns Unhandled Exception in .Net Framework. How can I fix this?
  8. How can I customize the graphics and text on the myPassword homepage?
  9. How can I configure Vista/Windows 7 to use the myPassword Restricted Access Account?
  10. How can I see - and notify - users who have not completed their myPassword Password Reset Profile?
  11. How can I use an email address instead of a login name with myPassword?
  12. Are you required to customize rDirectory?
  13. How secure is rDirectory software?
  14. Do users have to logon to rDirectory?
  15. How does the role-based menu work?
  16. Can users edit directory information with rDirectory?
  17. Can IT control the information users can see or edit?
  18. How does rDirectory differ from the Global Address List (GAL) in Outlook?
  19. How to Create Role-Based Password Reset Profile Policies in myPassword

  1. Enabling .NET 4.0 extensions in IIS7
    When installing rDirectory and myPassword you may be required to modify the ISAPI and CGI restrictions in IIS to allow .NET 4 extensions.  Read More >>  Top

  2. Error Message: Login Denied for this user on this server
    This error typically occurs following a new installation on a member server where Domain Users have not been granted access in the Local Security Policy of the server. This logon right determines which users can interactively log on to the computer…
    Read More >>  Top

  3. Login prompt link does not appear in the login box
    The GINA/Credential Provider has been deployed according to the documentation using Group Policy, but the login prompt link does not appear in the login box.  Read More >>  Top

  4. How can I determine which users have set up their Password Reset Profile in myPassword?
    I have deployed myPassword and need to determine which users have completed their Password Reset Profile.
    Read More >>  Top

  5. How do I configure the Certify and Validate forms in rDirectory v.3.1?
    The v.3.1 release of rDirectory includes a new method to ensure users update their Active Directory information.
    Read More >>  Top

  6. How do I clear out the user Password Reset Profile with joBot?
    This problem is easily solved using joBot.  Read More >>  Top

  7. When I install the SQL server 2008 Express, it returns Unhandled Exception in .Net Framework. How can I fix this?
    This issue can be resolved easily.  Read More >>  Top

  8. How can I customize the graphics and text on the myPassword homepage?
    We often get requests from customers who want to change the look of the myPassword pages; perhaps by replacing the myPassword graphic with their own company logo, or by changing the language for one of the actions.  Read More >>  Top

  9. How can I configure Vista/Windows 7 to use the myPassword Restricted Access Account?
    The Restricted Access Account is designed for myPassword when it is not possible to use the GINA or Credential Provider. This configuration allows you to create a locked-down account in Active Directory…  Read More >>  Top

  10. How can I see – and notify – users who have not completed their myPassword Password Reset Profile?
    Use joBot's Account Module, you can configure the "Empty Attribute" job to run a report on myPassword's Password Reset Profile Questions and Answers.  Read More >>  Top

  11. How can I use an email address instead of a login name with myPassword?
    If you prefer to have your users login with their email address instead of their login name, it can be easily accomplished with some minor back-end changes.  Read More >>  Top

  12. Are you required to customize rDirectory?
    No, rDirectory comes pre-configured with web-based Employee Directory applications that can be used within minutes of installation. You can choose to use them, tailor them or even create your own web-based applications from scratch. Your rDirectory Designer can create custom applications for finding, browsing, viewing, and editing virtually any information and data type available in your Active Directory. rDirectory does not require schema extensions, yet it allows you to easily take advantage of any schema extensions you make. The standard Active Directory schema already defines nearly 200 object types and 1000 attributes that rDirectory supports.  Top

  13. How secure is rDirectory software?
    rDirectory uses native Active Directory security to control who can logon, what applications and information they can access, and if editing is allowed by an application, what the user can change. Role-based menus also enable targeted functionality for different audiences.  Top

  14. Do users have to logon to rDirectory?
    rDirectory offers three authentication modes and also allows for several combinations depending upon the configuration that best suits your needs. With the Windows Integrated mode, there is no need to explicitly logon to rDirectory - the application automatically picks up a user's Windows logon credentials. With Forms authentication, users logon at least once to rDirectory; however, a cookie can be set to pick up the user's log-on information automatically for future use. The third logon method is for Anonymous access to rDirectory. This mode establishes default credentials for everyone who accesses the directory with rDirectory - no logon is needed. Anonymous mode allows users to search for and display information, but not edit it.

    Anonymous mode is useful when you want to provide limited access to directory information (e.g. outfacing applications), or you do not want to require a Client Access License (CAL) for each user searching the directory. For example, you may choose to have public search capability on your website or to establish a lobby kiosk where visitors can locate the phone extension or office location of the person they are visiting.

    Finally, rDirectory allows for a combination of the basic authentication modes – Anonymous plus Forms and Windows Integrated plus Forms. These hybrid modes allow users to temporarily logon with another identity. For example, a lobby kiosk using Anonymous plus Forms would allow visitors to search for public information, yet employees could logon to access menus and applications only available internally.
      Top

  15. How does the role-based menu work?
    Role-based menus are available with rDirectory Enterprise edition. They provide the capability to create special applications only certain people within your organization may access. For example, you may wish to establish an application accessible only by security guards, receptionists, or certain levels of managers.

    The role-based menu is organized with designated groups, and specified menu items within those groups. A directory role can be associated with both menu groups and menu items, thereby acting as an information access filter. This important feature allows you to develop applications for specific audiences within your organization. Conversely, if there is no role associated with a group or item, everyone in your organization will have access to that application.
      Top

  16. Can users edit directory information with rDirectory?
    Yes, with rDirectory Professional and Enterprise editions, users are empowered to edit information, but you and Active Directory are always in control of what they can do. First, you select which attributes you will allow each application to edit. If the user has rights in Active Directory, they will be allowed to edit those attributes. Attributes that they do not have rights to edit are removed from the edit page automatically, and if they do not have rights to edit any of the attributes configured as editable in the application, the edit button is also removed.  Top

  17. Can IT control the information users can see or edit?
    Yes, rDirectory's Enterprise Edition is highly flexible and give you control over every aspect of each appplication. Using simple fill-in templates, you can define which objects are searched, and which attributes are used in the Search, Results, Detail and Edit sections for each application. With the role-based menu, you even control who has access to use specific applications.  Top

  18. How does rDirectory differ from the Global Address List (GAL) in Outlook?
    The Global Address List in Outlook is a basic white page application. It allows you limited search capability for users and only shows basic information. It has very limited object linking, no editing capabilities, and is not customizable. With rDirectory Enterprise Edition software, you can easily create highly custom, hyperlinkable and editable employee directory catalogs from virtually any data in Active Directory.  Top

  19. How to create role-based Password Reset Profile Policies in myPassword?
    The rules and questions applied to a Password Profile are defined by password policies that are created using the Namescape Designer, and then applied to predefined groups of users.  Read More >>  Top

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