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In This Newsletter:
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Vol. 2, Issue 4
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Five Minutes on rDirectory
The newest upgrade of rDirectory, shipping in May, is designed to simplify the user interface and give you enhanced functionality.
Spend five minutes with us and learn what you can expect with version 3.3, like instant search results, tree menu search, Rename and Move objects and right-click functionality. Click here to read all about it.
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You have questions? El Capitán has answers.
El Capitán, a.k.a. Namescape’s support services manager, Stephen Brashear, explains how to configure Vista/Windows 7 to use the myPassword Restricted Access Account.
If you want to use the Restricted Access Account on a Windows 7 or Vista machine, it is possible. Click here to see how you can configure the desktop to display an informational message instructing users of how to login.
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Customer Spotlight
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Customer: Benco Dental; the largest privately owned, full-service dental distributor in the United States; has more than 30,000 customers and 1,200 associates in all 50 states
Their challenges:
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In the process of migrating from a mixed infrastructure environment to a Microsoft platform, Benco wanted to implement as many web-enabled and self-help services as possible.
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Users were calling their Help Desk because they couldn’t remember what their password was…so they couldn’t change it. Password resets were the top five to 10 calls the Help Desk was getting on a daily basis.
Their solutions: After implementing myPassword and joBot, Benco saw a significant decrease in their Help Desk password reset traffic, reducing their call burden for IT.
Read more about how they integrated this powerful password management combination to increase productivity and achieve self-service password reset capabilities.
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A special offer
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Start your summer right. Experience the benefits of a secure, self-service password reset solution and learn how joBot complements myPassword by providing automated reports on password and account status.
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Contact us today to learn about our special May promotions, featuring myPassword and joBot.
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Hit the Links
See what all of the buzz is about. Follow us on Spiceworks and participate in discussions about Active Directory management.
The Spiceworks Community is home to Namescape and more than 1.8 million IT Pros in small-to-medium businesses. Connect and learn!
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